Driver support

Driver help

Find the right contact for a charger fault, missing receipt or a question about the amount charged.

Frequently asked questions

Charging does not start

Note the equipment ID and any message shown. Follow the instructions on the equipment, then contact the site operator if needed.

Charging stops unexpectedly

Record the stop time and check whether a session record was created. The operator can compare it with the energy delivered.

A receipt is missing

Look in the history or checkout used for the session. If unavailable, provide the site, charger ID and approximate start time.

A charge or refund needs checking

Compare the receipt and transaction reference. Contact the service provider shown on the order for the applicable terms and refund status.

Use the site’s published contact for a connector fault, unavailable charger or parking access issue.

Use the provider named on the order for a missing record, unexpected amount or refund. Include the currency and transaction reference if available.

For a new location or fleet project, share the market, site type and expected vehicle use through the contact form.