Retail car parks
Check parking and charging rules separately before leaving the vehicle.
Driver guide
Public charging
What to check at a public charge point, from finding the right bay to reviewing your session.
Check the site and charger
Check opening hours and parking restrictions before travelling. At the bay, match the charger number to the equipment you intend to use and check the connector fits your vehicle.
Review the posted tariff
Read the unit price, currency and any session or overstay fees before starting. Parking may be charged separately by the car park.
Start and finish at the charger
Connect the vehicle and follow the instructions on site. When finished, check that the session has ended before leaving the bay.
Review your session
Use the session reference to check charger ID, charging time, energy delivered and total. Keep the receipt if you need to query a charge.
Site types
Business park visitor bays
Check visitor access, opening hours and designated bays.
Public charging sites
Check connector availability and pricing published by the operator.
Preparing a public charging site
Access and signage
Publish opening hours, charging-bay locations and parking conditions. Identify the charging and parking operators if they are different.
Information at the charger
Keep the charger number and connector visible. Show the rate, currency and any time-based charges before the driver starts.
Incident handling
Give drivers an on-site contact for equipment problems and an order contact for billing. Include the session reference and stop time when handing over an issue.
Parking and charging terms
A retail car park may be free for a limited stay while charging is billed separately. Another site may charge for occupying a bay after a session ends. Drivers should be able to read both sets of rules before starting.
If the charger is inside a gated site, publish access hours and entry instructions with the charger information.
Discuss a public charging site
Include the location type, parking arrangements and opening hours.